Return Policy

Return & Refund Policy
At CraveMe EqualsWeβ„’, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, here's how we make it easy and hassle-free.

Return Eligibility

You can return most items within 30 days of receiving your order if they meet the following conditions:

  • Unused and in original condition

  • Original packaging and tags (if applicable) intact

  • Proof of purchase (receipt or order confirmation) is required

Items that don’t meet these criteria may not be accepted.

How to Return an Item

To begin the return process, please contact us at:
πŸ“§ service@elmiquestyle.com

Once approved, we’ll send you a return shipping label and instructions on how to return your item. Please note that returns sent without prior authorization cannot be processed.

Damaged or Incorrect Items

If your item is damaged, defective, or incorrect, please contact us immediately. We’ll resolve the issue by offering a replacement or refund.

Non-Returnable Items

The following items are non-returnable:

  • Perishable products (e.g., food or beverages)

  • Customized or personalized items

  • Gift cards

  • Sale or promotional items

If you're unsure about whether an item is eligible for return, contact us before initiating the return.

Exchanges

To exchange an item:

  1. Return the original item using the steps outlined above.

  2. Place a new order for the replacement product.

This ensures your exchange is processed quickly.

International Orders (EU Customers)

If you’re located in the European Union, you can cancel or return your order within 14 days, in addition to our standard 30-day return policy. The item must be unused, in original condition, and include proof of purchase.

Refund Process

Once we receive and inspect your returned item, we’ll notify you about your refund status. Refunds will be issued to the original payment method within 10 business days. Please note that processing time may vary depending on your bank or credit card provider.

If you don’t receive your refund after 15 business days, please reach out to us at:
πŸ“§ service@elmiquestyle.com

Return Address

You must have a return shipping label provided by CraveMe EqualsWeβ„’ before sending any items back.

Return Address:
CraveMe EqualsWeβ„’
9400 S. Vicksburg Park Court
Charlotte, North Carolina, 28210
United States

CraveMe EqualsWeβ„’ is committed to making returns and refunds easy, fair, and hassle-free. Your satisfaction is our priority.